Help Center


  • Can I mine Bitcoin with my computer? Where can I download mining software?

    Mining Bitcoin with personal computer has long been outdated as mining difficulty of Bitcoin network has exponentially multiplied. You cannot even mine 1 dollar worth of Bitcoin with PC mining for years. The hashrate of your computer is too low and won't be shown in our pool. If you want to mine Bitcoin, you need to buy professional ASIC miners which are pre-loaded with mining software.

  • What does “Reject Rate” mean and how is it calculated?

    The mechanism for a mining pool is that the pool continues to send out calculation tasks to miners and miners submit results to the pool. But sometimes when network delay happens, miners’ submissions during the period won’t be admitted by the pool as it has gone invalid. Reject rate is invalid submissions against the total.

  • Why does “Reject Rate” suddenly rise?

    Sudden rise of Reject Rate is caused by internet instability, which doesn’t happen often. Please check your internet connection if it lasts too long.

  • How to create a “Sub Account”?

    You can create a Sub Account from the drop down menu of your account at “Sub Account” - “Create”. Mining income for Sub Accounts will be displayed separately so that you can clearly manage multiple mining accounts. But the mining income of all Sub Accounts will be paid to the same wallet address as your Main Account.

  • What does “Luck” mean and how is it calculated? Why does “Luck” fluctuate so frequently?

    Luck=Mining Difficulty/Work Shares of A Pool. The less shares the pool contributes, the luckier it is. Luck is an important factor for mining and it fluctuates frequently. But in the long run, the average luck will be close to 100%.

  • What is “Auto Withdrawal”?

    Your mining income (including that of cloud mining contracts) will be allocated to your account balance on a daily basis. If you turn on Auto Withdrawal, we’ll send your balance to the wallet address you set every day, with minimum withdrawal of 0.001 BTC, 0.001 BCC, 0.001 LTC, 0.001 ETH, 0.001 ZEC, 0.001 DASH, You can also choose to submit a withdrawal request anytime instead of Auto Withdrawal.

  • What is Estimated Daily Yield?

    Estimated Daily Yield is calculate by network difficulty and PPS+ or PPLNS fee, at the same time, we offer a comparison with pure PPS, the formula is: ratio of PPS = Estimated Daily Yield / PPS Daily Yield.

  • When do you pay out my daily earnings?

    We pay out earnings at 10:00 AM every day (or before 6:00 PM on special occasions) with a minimum payment of 0.001 BTC, 0.001 BCC, 0.001 LTC, 0.001 ETH, 0.001 ZEC, 0.001 DASH, When you change your address, we will not hold your payouts.

  • Do you charge transaction fee for payouts?

    None commission charge for auto withdraw. Minimal withdrawal is 0.0001 BTC, 0.0001 BCC, 0.001 LTC, 0.0001 ETH, 0.0001 ZEC, 0.0001 DASH, and we will charge another 0.0005 BTC, 0.0001 BCC, 0.001 LTC, 0.001 ETH, 0.001 ZEC, 0.0001 DASH, for transaction fee.

  • What can I do if I can’t access port 3333?

    Please try port 443 or 25.

  • How to set mining difficulty for miners?

    Set password by “d=xxxxx” to fix the mining difficulty of a miner. Recommended difficulty=m (TH/s)*1000 (eg. for Antminer S9, m=12, d=12000).

  • How to monitor the pool’s hashrates?

    You can use Bitkan’s monitoring service with an API Key, which you can find in “Settings” - “Mining Setting”. Or you can turn on notification for hashrate fluctuation at “Mining Setting”. You will then receive an email from us when your hashrates fluctuate out of the threshold you set.

  • Why does pool hashrate suddenly drop?

    Some big miners in our pool may occasionally encounter a power cut or they need to move their mining farms for lower electricity cost. But the hashrate drop won’t affect the mining payouts of other miners.

  • Why does my mining income keep declining?

    The mining difficulty of the Bitcoin network will be adjusted every other week. Your mining income will decline with the increasing mining difficulty.

  • How to contact you for support?

    Please send emails to to contact us.

  • How to apply for an independent IP?

    Please contact for assistance.

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